SHIPPING INFORMATION

SHIPPING TIMELINE

JackPacks ship in March 2026 following our successful Kickstarter campaign in February 2026.

Kickstarter Launch: February 28, 2026
Manufacturing: February - March 2026
Shipping Begins: March 2026
Estimated Delivery: March - April 2026

You'll receive tracking information via email when your order ships.

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SHIPPING LOCATIONS

We ship worldwide to most countries.

Currently shipping to:
- United States
- Canada
- United Kingdom
- European Union
- Australia
- New Zealand
- India
- Singapore
- Hong Kong
- Japan
- And more!

If your country isn't listed, email hello@houseofjholi.com to confirm availability.

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SHIPPING COSTS

Shipping costs are calculated at checkout based on:
- Destination country
- Shipping method selected
- Order total

FREE SHIPPING available for early Kickstarter backers (limited time).

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TRACKING YOUR ORDER

Once shipped, you'll receive:
- Shipping confirmation email
- Tracking number
- Carrier information
- Estimated delivery date

Track your package through the carrier's website or your Shopify account.

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CUSTOMS & DUTIES (INTERNATIONAL)

International orders may be subject to:
- Import duties
- Taxes
- Customs fees

These fees are determined by your country's customs authority and are the customer's responsibility. We mark all packages accurately and cannot undervalue items.

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SHIPPING PARTNERS

We partner with trusted carriers:
- USPS (United States)
- FedEx (International)
- DHL (International)
- India Post (India)
- Local carriers (regional)

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DELIVERY ISSUES

Lost or damaged package?
Contact us immediately at hello@houseofjholi.com

We'll work with the carrier to:
- Locate missing packages
- File damage claims
- Arrange replacements

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CHANGE SHIPPING ADDRESS

Need to change your shipping address?
Email hello@houseofjholi.com BEFORE your order ships.

We cannot change addresses once packages are in transit.

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QUESTIONS?

Email: hello@houseofjholi.com
Response time: Within 24 hours