FREQUENTLY ASKED QUESTIONS

ABOUT THE JACKPACK

Q: What is the JackPack?
A: The JackPack is a convertible tactical jacket that transforms into a premium backpack in 60 seconds. It features military-inspired design with a signature saffron orange quilted interior that becomes the exterior in backpack mode.

Q: How does the transformation work?
A: Simple fold-and-flip mechanism. No tools required. The jacket reverses to reveal the orange quilted interior as the backpack's exterior. Takes about 60 seconds.

Q: What colors are available?
A: Three premium colorways:
- Nomad Olive (heritage green)
- Midnight Noir (sophisticated black)
- Monsoon Grey (versatile light grey)

Q: Is it really waterproof?
A: Yes! 100% waterproof construction with sealed seams, waterproof technical fabric, and YKK Aquaguard water-resistant zippers. Tested in extreme conditions.

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SIZING & FIT

Q: What sizes are available?
A: One size fits all! Internal adjustment strap system ensures perfect fit for anyone 5'4" to 6'4" (163cm to 193cm).

Q: How does one size fit all work?
A: Premium internal adjustment straps allow you to customize the fit. Whether you're 5'4" or 6'4", the JackPack adjusts to your body perfectly.

Q: Can I share it with someone of a different size?
A: Absolutely! That's the beauty of our adjustment system. One JackPack works for multiple people.

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CAPACITY & STORAGE

Q: How much can the backpack hold?
A: 20L capacity in backpack mode. Includes:
- Laptop sleeve (fits up to 15")
- Tablet compartment
- Multiple organizational pockets
- Water bottle holder
- Quick-access pockets

Q: Will my laptop fit?
A: Yes, the dedicated padded laptop sleeve fits up to 15" laptops.

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MATERIALS & CARE

Q: What materials is it made from?
A: Premium materials throughout:
- 100% waterproof technical fabric
- Ultrasonic quilted saffron orange lining
- YKK Aquaguard zippers
- Genuine leather branding patches
- Military-grade hardware

Q: How do I clean it?
A: Spot clean with damp cloth. For deeper cleaning, hand wash in cold water with mild soap. Air dry only. Do not machine wash or tumble dry. See Care Instructions for details.

Q: Is the orange lining durable?
A: Yes! Ultrasonic quilting creates sealed pockets without traditional stitching, making it more durable and waterproof.

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ORDERING & SHIPPING

Q: When does it ship?
A: JackPacks ship in March 2026 after our successful Kickstarter campaign.

Q: Where do you ship?
A: We ship worldwide. Shipping costs calculated at checkout.

Q: Can I cancel or change my order?
A: Yes, before the Kickstarter campaign ends. Contact us at hello@houseofjholi.com.

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KICKSTARTER

Q: Why Kickstarter?
A: We're launching on Kickstarter to bring the JackPack to life with community support while offering incredible early bird pricing.

Q: How many units are available?
A: Only 100 units at early bird pricing. Limited edition launch.

Q: What's the early bird discount?
A: 40% OFF - $179 instead of $299 retail price.

Q: When does the campaign launch?
A: February 28, 2026. Join our newsletter for instant notification.

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RETURNS & WARRANTY

Q: What's your return policy?
A: 30-day satisfaction guarantee. If you're not completely satisfied, return it for a full refund. See Refund Policy for details.

Q: Do you offer a warranty?
A: Yes! Limited lifetime warranty against manufacturing defects. See Warranty page for full details.

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STILL HAVE QUESTIONS?

Email: hello@houseofjholi.com
Response time: Within 24 hours

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